Terms and conditions
When you book sessions at 1st Friends Nursery, this is a contractual agreement between yourself and the nursery and fees are therefore payable in accordance with our terms and conditions from this point onwards. Furthermore, you will be subject to giving 8 weeks’ notice in writing should you wish to reduce your child’s hours, withdraw your child from the nursery or cancel your booking. The 8-week notice period begins from the date you register your child.
Other information
Fees for hours booked are fixed and are payable whether your child attends or not.
Invoices will be sent out by email at least one week in advance of the month for which the invoice is due. Please kindly note that all fees will be payable by the first of the month. Please ensure that we have an up-to-date email address for you.
Extra sessions are subject to availability. Please contact us to check availability.
Packed lunches must be healthy and balanced and cannot contain nuts, sweets, sugary drinks or fizzy drinks.
Any adjustments to your invoice such as extra hours will be invoiced separately the following month.
If a payment reminder letter is sent to you, you will incur a £10.00 charge plus an administration charge of £10 for each week for which the fees are late.
We may not accept a child at the nursery in the case of late payment.
We regret that days off due to illness and holiday must be paid for as a place has been reserved for your child. In the case of long-term sickness (ie. A medically certified absence of 12 weeks or longer), the nursery will endeavour to waive fees for this period and charge a retainer instead. For funded children, consumable charges and snack fees will be refunded for holidays booked at least one month in advance.
The nursery is closed for approximately 1 week for Christmas / New Year and you will not be charged for this period. Fees will be charged as normal for any other sessions missed due to holiday or due to illness, etc. Please notify the nursery of your holiday plans at least 4 weeks in advance.
The nursery is closed on bank holidays / public holidays. You will not be charged for any “paid hours” missed due to normal bank / public holidays. Fees will usually be charged for “extra” bank holidays given for national “one-off” events such as jubilees, funerals, coronations, etc.
We make every effort to stay open and offer a full service to all our children and parents. If however, the directors and management decide that the nursery has to close for reasons beyond our control such as snow, ice, flood, power-cut, industrial action, major health & safety issues, etc, fees will be payable for your contracted hours and no refunds will be due. In such cases, we will make every effort to minimise the closure period and to notify you in advance. Any change to this policy, is solely at the nursery’s discretion.
If your child is required to miss nursery on the advice of a doctor, medical professional, PHE or similar authority due to illness etc, fees will be charged as normal, and no refunds will be due. Any change to this policy, is solely at the nursery’s discretion.
Once you have registered with the nursery and booked a place, eight weeks’ notice in writing is required should you wish to withdraw your child from the Nursery or if you wish to reduce the number of sessions. If insufficient notice is given, you will be charged for your normal sessions during the notice period.
Fees, etc will be reviewed in January, April and September. In addition, we reserve the right to review fees, etc at any time by giving 1 months’ notice.
We send invoices and important information by email and via the Tapestry app. Please ensure that we have an up-to-date email address for you and that you notify us of any changes to your address or phone number.